OrderingWhat is your minimum order?
We have no minimum order. You are only required to order by the case.
How do I place an order?
We make your order process simple and convenient. You can choose to shop online using our online catalog and secure web store. Choose the item you are interested in and click add to shopping cart. You may add more items, change the quantity and remove items at any time. You may also click Shopping Cart at any time to review your order. When you have finished shopping, click Shopping Cart and follow the prompts to complete your order. You will need to select payment options and verify the shipping address(es).
Can I fax or email my order to you?
Absolutely! You can fax your order to 773-229-9781 or email your order to email@example.com. Please include your billing and shipping address, quantity and item numbers and a contact telephone number.
How do I know if my item is in stock?
Everything we offer is located in our warehouse in Chicago, Illinois. We are not brokers, we own everything we offer. Over 95% of all items shown on the site are in stock now. Please note: because our web site is not tied into live inventory, there is a possibility that the merchandise you order is no longer available. Orders are filled on a first-come first served basis.
ShippingDo your prices include shipping?
Our prices do not include shipping. You are responsible for the shipping charges.
How much will shipping be?
Shipping is calculated based on weight and zip code. The shopping cart in our web store will calculate shipping charges for you.
Why is my shipping charge so high?
Remember, you are buying wholesale by the case. Weight becomes a major factor when purchasing in bulk. Shipping charges will also be higher the further away from Chicago you are.
How can I lower my shipping charges?
We combine packages and boxes to help you save on shipping charges. You can most likely order more of the item you are interested in for close to the same shipping charge or you can probably mix and match with other products from our website. This will help lower your delivered unit cost. Either way, the shipping calculator will assist you in determining the best option for you at no obligation.
Can I call you for a better shipping rate?
Absolutely! We realize that errors do occur (weight may have been entered incorrectly, UPS realtime shipping is down, etc) If you feel there is an error in the shipping charges, give us a call. We will be happy to review your order and assist you in getting you a cheaper rate. We work with several shipping companies to find you the best and most reasonably priced means to deliver your order. Our goal is not to make a profit on shipping but to offer our customers a chance to purchase smaller packed/lower priced products at a reasonable margin for us and a great savings to them.
When will my order ship?
All in stock items are shipped within one to four business days of your order being placed on the site.
How long will it take to get my order?
Your order will be processed as soon as we receive confirmation of payment. The transit time depends on your location. Please see the map on the ordering tab of this website for an approximate transit time.
Can I pick up my merchandise?
Yes, you can. Please place your order at least 24 hours prior to pick up. All orders must be paid in advance. Please email or call us after placing your order with your order ID and we will waive your original shipping charges.
Do you ship USPS or Fedex?
No we do not. We ship UPS or trucking company. You may however arrange Fedex to pick up using your own Fedex account number. All orders must be paid in advance. Please email or call us after placing your order with your order ID and we will waive your original shipping charges.
MerchandiseSome of your listings say "these are repack shelf pulls". What does that mean?
Repacked cases or shelf pulls mean that the product is not packaged in it's original manufacturer's case. An example of repacking may be because of original case damage, where the good products are pulled and repacked. Shelf pull items may have previously been available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, these items can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing
What are the different grades of irregular clothing?
Irregulars are generally classified into 3 major categories. (This grade glossary is general and the opinion of Rock Bottom Deals. This is a descending scale):
Irregulars - are usually the highest grade of flawed garments. Generally an irregular is a saleable garment without a major defect. These defects can be but are not limited to fabric imperfections, size imperfections, small stains, fabric puckering and pin holes.
Imperfects - are irregulars that have not been culled or graded for their imperfections and can have negligible flaws to major flaws. Imperfects are the combination of irregulars and seconds.
Seconds - are irregulars that have major flaws and imperfections and usually require some form of repair work or embellishment to cover up the flaw.
Some your merchandise is past the expiration date, is that correct?
Yes. We are in the surplus, closeout and overstock business. We buy merchandise at deep discounted prices and sell them at deep discounted prices because of a variety of reasons including the expiration date (either close dated or expired). We cater to the secondary markets (exporters, salvage dealers, flea markets, etc.) Please check with your local government on their requirements or restrictions with expiration dates.
Do you offer bulk or quantity discounts?
Certainly, but it depends on the item. Please feel free to call us at 773-229-9780 or email us at firstname.lastname@example.org and ask. We will be happy to answer any questions.
PaymentWhat forms of payment do you accept?
1)VISA, MasterCard, American Express and Discover Credit Cards.
NOTE: Credit Cards are authorized when you submit your order; your credit card account is, however, charged only after your order is picked and ready to ship.
2)Paypal: Paypal ID is email@example.com.
Will you accept personal or company checks, money orders or cashier's checks?
Can you ship C.O.D.?
DropshippingDo you Dropship?
Yes, We warehouse all products and ship items directly
to your buyers! There's no need to purchase any merchandise until after you've obtained a sale! Put us to work for you today and start enjoying a better lifestyle tomorrow! Start selling our merchandise part-time on the online auctions, or add our entire inventory to your new or existing website! Best of all...we'll do all the work for you!
Is there a minimum order for dropships?
We have no minimum order. You just have to purchase and ship by the full case to each customer. Please note: because our web site is not tied into live inventory, there is a possibility that the merchandise you order is no longer available. Orders are filled on a first-come first served basis.
Will you "blind ship" to my customer?
Yes, we can "blind ship" our products so your customers will not be able to trace the origin of the shipment.
How do I place a dropship order?
To dropship our merchandise, please follow these easy steps:
1. Place your customer's order via our website.
2. Enter your address and contact information in the required fields for billing.
3. Enter your customer's delivery address. (please email us with your order number and notify us if you would like have the order "blind shipped")
4. Please note: we can only accept a form of payment from you as the buyer, not from your customer.
5. Start enjoying a better lifestyle.
ReturnsWhat is your return policy?
No merchandise may be returned to us without our prior authorization. Merchandise that is authorized by us to be returned must be returned within thirty (30) days of the date of receipt of order, or the merchandise will be refused and you will be responsible for all costs incurred by you, third parties and us. Damaged, defective or wrongly shipped merchandise authorized by us for return will be picked up from your location at our cost. A refund, credit or exchange will be issued upon receipt of returned merchandise. All other merchandise must be returned to our warehouse freight prepaid and must be accompanied with your original sales order or invoice number for proper credit. All merchandise returned without our prior authorization or sent collect will be refused by us and will be returned to you at your sole expense. We reserve the right to replace returned merchandise or, if no stock is available, to credit your account. . Failure to provide adequate notice and follow these procedures constitutes an irrevocable waiver of your right to return and refund.
Magazine SubscriptionsHow do I place an order?
Simply Browse through our more than 1,600 publications by category or price range. Or, visit our Gift Center to make someone happy with a gift subscription that perfectly suits someone?s needs. For complete ordering instructions, click on the details button and follow the step-by-step directions.
How do I check the status of my order?
It's easy to check the status of your orders! Just log in to your account and view your order history. If it says your order is "shipped", that means your order has been processed and your mailing address has been sent to the magazine publisher.
Do you deliver magazines outside of the U.S.?
We do not deliver outside the U.S. at this time.
How long will it take to receive my first issue?
The delivery of your first issue depends on the publication frequency of the magazine you ordered. Generally, publishers ask that you allow 4-6 weeks for weekly magazines, and 6-8 weeks for monthly magazines, and up to 12 weeks for less-frequently published magazines. However, you can expect faster delivery of many of our top-selling magazines. If you have not received your first issue within the estimated delivery time period, simply call our customer service department weekdays from 9:00 a.m. to 6:00 p.m. CT. Or, if you'd prefer, contact us by e-mail at firstname.lastname@example.org you can use our fast, convenient Live Chat service located to the right of the page.
How do I change my mailing address?
Simply call our customer service department weekdays from 9:00 a.m. to 6:00 p.m. CT. Or, if you'd prefer, contact us by e-mail at email@example.com you can use our fast, convenient Live Chat service located to the right of the page.
How do I place a gift order?
Giving a gift subscription is easy at Rockbottomdeals.biz. With more than 1,600 magazine titles to choose from, you're sure to find the perfect fit for your lucky friends or family members!
Giving gift subscriptions are as easy as 1-2-3!
1. Select the magazine you'd like to give, and click "Add To Cart"
2. During the checkout process, fill in your friend's name and address in the ship to address fields.
3. Then, in the comments section, jot a brief message that will appear on the recipient's gift announcement card. Fill in your payment information, and you're all set!
Can I renew my subscription through your service?
Absolutely! Take advantage of our discount rates to renew any subscription and enjoy convenient one-stop shopping on all your subscriptions. (Just think how nice it will be not to receive renewal notices from multiple publishers!) Simply complete the order information by listing your name and address as it appears on your current mailing label. Your order will be added to the end of your current subscription
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