Frequently Asked Questions

Q: What is your minimum order?
A: We have no minimum order. You are only required to order by the case.

Q: Do your prices include shipping?
A: No. You are responsible for shipping and handling charges.

Q: How much will shipping be?
A: Shipping Policy: Shipping will be automatically calculated upon checkout. We do have a $19.95 minimum shipping charge per order (See next question).

A: We have a minimum charge to help offset the cost of processing smaller orders. We have very low profit margins and after deducting credit card or paypal fees along with shipping material and labor costs, we would end up losing money on smaller orders. Shipping is calculated based on weight and zip code. Once the minimum threshhold of $19.95 is met, we charge actual shipping. You can most likely order more of the item you are interested in for the same $19.95 shipping charge or you can probably mix and match with other products from our website. This will help lower your delivered unit cost. Either way, the shipping calculator will assist you in determining the best option for you at no obligation. Our goal is not to make a profit on shipping but to offer our customers a chance to purchase smaller packed/lower priced products at a reasonable margin for us and a great savings to them.

Q: How do you ship your merchandise?
A: We work with several shipping companies to find you the best and most reasonably priced means to deliver your order. This may be through UPS, a cartage company or freight carrier.

Q: Your online catalog takes too long to load. Can I print or download a text version of your catalog?
A: Yes. You may download or print a text version by clicking here.

Q: I can't open the text version of your catalog. What am I doing wrong?
A: The text version is in xls. format. You need to have a spreadsheet program such as Microsoft Excel to open it.

Q: What if I don't have a spreadsheet program?
A: You can view and print our html. versionwith your web browser.

Q: Can I fax or email my order to you?
A: Yes. If you print or download the text versionof our catalog, you will see that it's set up like an order form. Just fill in the quantities along with your contact information and fax it to 773-229-9781.

Q: What forms of payment do you accept?
A: We accept all major credit cards and paypal.

Q: Will you accept personal or company checks, money orders or cashier's checks?
A: No.

Q: How long will it take to get my order?
A: Your order will be processed as soon as we receive confirmation of payment. The transit time depends on your location.

Q: Some of your listings say "these are repacked cases" or "these are "shelf pulls". What does that mean?
A: Repacked cases or shelf pulls mean that the product is not packaged in it's original manufacturer's case. An example of repacking may be because of original case damage, where the good products are pulled and repacked. Shelf pull items may have previously been available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, these items can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing

Q: What are the different grades of irregular clothing?
A: - Irregulars are generally classified into 3 major categories. (This grade glossary is general and the opinion of Rock Bottom Deals. This is a descending scale):
Irregulars - are usually the highest grade of flawed garments. Generally an irregular is a saleable garment without a major defect. These defects can be but are not limited to fabric imperfections, size imperfections, small stains, fabric puckering and pin holes.
Imperfects - are irregulars that have not been culled or graded for their imperfections and can have negligible flaws to major flaws. Imperfects are the combination of irregulars and seconds.
Seconds - are irregulars that have major flaws and imperfections and usually require some form of repair work or embellishment to cover up the flaw.

Q: Do you dropship?
A: Yes, We warehouse all products and ship individual items directly

to your buyers! There's no need to purchase any merchandise until after you've obtained a sale! Put us to work for you today and start enjoying a better lifestyle tomorrow! Start selling our merchandise part-time on the online auctions, or add our entire inventory to your new or existing website! Best of all...we'll do all the work for you! We have no minimum order. You just have to purchase by the full case. We can even "blind ship" our products so your customers will not be able to trace the origin of the shipment. To dropship our merchandise, please follow these easy steps: